Playstation Outage, PSN Questions & Answers

April 29, 2011 in NEWS, PS3

We all know by now that the PS3 / PSN Network is down and has been hacked, we’ve all received the emails. Some believe it to be the work of the group “Anonymous”, yet they have denied it. It has been National news, and I haven’t posted anything to date on it as I was in the Hospital during this timeframe; however, here is some update to some questions that you may have. It was taken directly from Sony’s website, so remember it still may be somewhat vague as they (Sony) tend to ALWAYS be.

Various FAQs from Sony
(playstation.com/support/answer/index.htm?a_id=2356)

” Updated April 29, 2011
Question: When will the PlayStation Network and Qriocity be back online?
Answer: Our employees have been working day and night to restore operations as quickly as possible, and we expect to have some services up and running the week of May 2. However, security is our utmost priority. We will only make the executive decision to restore the services after we verify security.

Q: Will our download history/friends list/settings be affected by the PSN downtime?
A: No, they will not.

Q: Will trophies that were earned in single-player offline games during the outage be intact when the service resumes?
A: These trophies are intact and will be re-synched when the network is once again operational.

Q: Will my PlayStation+ cloud saves be retrievable?
A: Yes, once PSN is restored.

Q: Will there be a goodwill gesture for the time we haven’t been able to utilize PSN/Qriocity?
A: We are currently evaluating ways to show appreciation for your extraordinary patience as we work to get these services back online.

Updated April 28, 2011
Q: Why did the PSN/Qriocity become unavailable?
A: An external intrusion on our system has affected our PlayStation Network and Qriocity services.

Q: Why was Sony not prepared for a compromise of its network?
A: We are currently conducting a thorough investigation of the situation. Since this is an overall security related issue, we cannot comment further at this time.

Q: Has Sony identified the party or parties responsible for the PlayStation Network hack and subsequent theft of personal information?
A: We are currently conducting a thorough investigation of the situation and are working closely with a recognized technology security firm and law enforcement in order to find those responsible for this criminal act no matter where in the world they might be located.

Q: What steps is Sony taking to protect my personal data in the future?
A: We’ve taken several immediate steps to add protections for your personal data. First, we temporarily turned off PlayStation Network and Qriocity services and, second, we are enhancing security and strengthening our network infrastructure. Moving forward, we are initiating several measures that will significantly enhance all aspects of PlayStation Network’s security and your personal data, including moving our network infrastructure and data center to a new, more secure location, which is already underway. We will provide additional information on these measures shortly.

Q: I want my money back (subscription fee, content) since the PSN/Qriocity was not available.
A: While we are still assessing the impact of this incident, we recognize that this may have had financial impact on our loyal customers. We are currently reviewing options and will update you when the service is restored.

Q: There seems to be some games that cannot be played even offline?
A: Some games may require access to PSN for trophy sync, security checks or other network functionality and therefore cannot be played offline.

Q: Why are Sony Online Entertainment services available while PSN and Qriocity are still down and you (SCE/Sony) are not able to even tell us when it will come back again?
A: As our investigation in this matter is ongoing, we cannot comment further on this matter.

Q: What personally identifying information do you suspect has been compromised?
A: Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information provided by PlayStation Network/Qriocity account holders: name, address (city, state, zip), country, email address, birth date, PlayStation Network/Qriocity password, login, and handle/PSN online ID. Other profile data may also have been obtained, including purchase history and billing address (city, state, zip). If an account holder has authorized a sub-account for a dependent, the same data with respect to that dependent may have been obtained. If an account holder provided credit card data through PlayStation Network or Qriocity, it is possible that the credit card number (excluding security code) and expiration date may also have been obtained.

Q: Was my personal data encrypted?
A: All of the data was protected, and access was restricted both physically and through the perimeter and security of the network. The entire credit card table was encrypted and we have no evidence that credit card data was taken. The personal data table, which is a separate data set, was not encrypted, but was, of course, behind a very sophisticated security system that was breached in a malicious attack.

Q: Was my credit card data taken?
A: While all credit card information stored in our systems is encrypted and there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained. Keep in mind, however that your credit card security code (sometimes called a CVC or CSC number) has not been obtained because we never requested it from anyone who has joined the PlayStation Network or Qriocity, and is therefore not stored anywhere in our system.

Q: When or how can I change my PlayStation Network password?
A: We are working on a new system software update that will require all users to change their password once PlayStation Network is restored. We will provide more details about the new update shortly.

Q: Why did Sony wait until now to tell PSN users that their personal information may have been compromised?
A: The nature of the intrusion required that we undertake an extensive and thorough investigation of the matter, which took considerable effort and time. We needed to make sure that we knew and understood the facts before providing the appropriate notice to PlayStation Network users. ”

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